Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Enter your passport number exactly as shown on your passport. Include all letters and numbers without spaces.

Select the date your passport was issued. This must match the issue date printed on your passport.

Select your passport expiry date. Make sure your passport is valid for your planned travel duration.

Help Center

Find answers, guides, and support resources for every aspect of the ESTA application process

How Can We Help You?

Our help center is organized into categories to help you find the information you need quickly. Browse the topics below or contact our support team for personalized assistance.

Application Guide

Step-by-step instructions for completing your ESTA application, including tips for each section of the form and guidance on common fields that cause confusion.

Status Tracking Help

Learn how to check your application status, understand what each status designation means, and troubleshoot issues with accessing your application information.

Eligibility Questions

Detailed explanations of the eligibility and security questions on the ESTA form, including guidance on how to respond accurately based on your circumstances.

Security & Privacy

Information about how we protect your personal data, our encryption standards, data retention policies, and your rights regarding the information you share with us.

Fee & Refund Information

Details about our fee structure, what services are included, payment processing security, and our refund policy for eligible applications.

Contact Support

Reach our dedicated support team via email for personalized help with your specific situation. Available 24/7 to assist with any travel authorization questions.

Quick Answers

How long does ESTA processing take?

Most applications are processed within minutes. Some may take up to 36 hours for additional review.

What documents do I need to apply?

You need a valid e-Passport from a Visa Waiver Program country and your personal biographical information.

Can I modify my application after submission?

Certain fields like email, phone number, and U.S. contact information can be updated. Core details require a new application.

How long is my ESTA valid?

An approved ESTA is valid for two years or until your passport expires, whichever comes first.

What if my application is denied?

You may apply for a standard nonimmigrant visa through the nearest U.S. embassy or consulate.

Do I need to print my ESTA approval?

No printout is required. Your authorization is electronically linked to your passport. However, keeping a copy is recommended.

Can't Find What You're Looking For?

Our support team is available 24/7 to provide personalized assistance.

Contact Support