Common Questions
We have answered the questions travelers ask most often, in clear and friendly language. If you don't find your answer here, please don't hesitate to contact us.
About the ESTA
What is an ESTA, exactly?
ESTA stands for Electronic System for Travel Authorization. It is a pre-approval required by the United States for travelers from certain countries who wish to visit for tourism, business, or transit. Think of it as a way for the U.S. to learn a little about you before your trip. It is not a visa — it is a simpler form of travel permission.
How long is an ESTA valid for?
Once approved, your ESTA is typically valid for two years, or until your passport expires — whichever comes first. During that time, you can make multiple trips to the United States without needing to re-apply, as long as each visit is 90 days or fewer.
Do children and babies need their own ESTA?
Yes, every traveler needs their own ESTA — including infants and children. You can complete the questionnaire on their behalf using their passport information. Our guided questionnaire makes this straightforward and easy to follow.
About Our Service
Are you the official U.S. government website?
No, we are not. We are a private third-party service that provides assistance with completing ESTA applications. The official government website is esta.cbp.dhs.gov. We offer a guided, human-reviewed service to help make the process easier and less stressful for travelers who want extra help and reassurance.
Why should I use your service instead of the official website?
The official website can be confusing for some travelers — especially those who are not comfortable with computers or government forms. We provide clear, step-by-step guidance in plain language, and a real person reviews every application for accuracy. We are like having a patient, knowledgeable friend helping you through the process.
Is my personal information safe with you?
Yes, absolutely. We protect your information with the highest level of security. Your details are only used for the purpose of your ESTA authorization and are never shared unnecessarily. You can read more in our Privacy Policy.
About the Questionnaire
How long does the questionnaire take to complete?
Most people finish in about 15 to 20 minutes, but there is no time limit whatsoever. You can save your progress and come back whenever you are ready — even days later. Take your time. We are in no rush, and neither should you be.
What if I make a typo?
Don't worry at all — our team checks every letter before anything is sent forward. If we spot a small mistake, we will contact you by email so we can fix it together. Nothing goes forward until a real person is satisfied everything is perfect.
I am not very good with computers. Can I still use your service?
Absolutely! Our service was designed with you in mind. We use large text, simple language, and clear step-by-step instructions. Every question is explained before you answer it. And remember — a real person reviews everything, so you are never alone in this process.
Do I need to have my flights booked before I start?
No, you do not need to have your flights booked. While knowing your travel dates can be helpful, you can start the questionnaire even if you haven't finalized your plans yet. We will work with whatever information you have, and you can update your details later if needed.
Can I save my progress and come back later?
Yes, absolutely. You can save your progress at any point and return to complete your questionnaire whenever you are ready. There is no deadline, no pressure, and no expiration on your saved progress.
After You Finish
How will I know when my ESTA is approved?
We will send you an email as soon as we receive an update on your authorization. You can also check your status at any time by visiting our Track Your Application page and logging in with your email and reference number.
What if I need to change something after I finish?
That is perfectly fine. Plans change, and we understand that. You can visit our Modify Application page to learn how to update your details, or simply contact us by email with your reference number and tell us what needs to be changed. We will handle it for you.
Can I cancel my application?
Yes, you can. Please visit our Cancel Application page or contact us with your reference number. You can also review our Refund Policy for details about how cancellations and refunds are handled.
What if my application is denied?
If your ESTA authorization is denied, we will let you know immediately and explain what your options are. Please note that the decision to approve or deny an ESTA rests entirely with U.S. Customs and Border Protection — we cannot influence their decision. However, we can help you understand the next steps.
Payment and Refunds
When do I need to pay?
You will be asked to pay after completing the questionnaire, before your application is reviewed and sent. The exact fees — including our service fee and any government fee — will be clearly shown before you proceed. You will never be surprised by hidden charges.
Can I get a refund if I change my mind?
It depends on where your application is in the process. If our team has not yet begun reviewing it, you may be eligible for a refund of our service fee. For full details, please visit our Refund Policy page or contact us.
Still Have Questions?
We are always happy to help. You can reach our team anytime by visiting the Contact Us page. Support requests can be sent 24/7 via email, and our typical response time is within 24 hours.