Help Center
We are here with you. Browse the topics below to find the guidance you need, or contact us directly for personal assistance from our team.
Starting Your Questionnaire
Learn how to begin the guided questionnaire, what information you will need, and how to save your progress for later.
- You will need your passport, contact details, and travel plans (if known)
- The questionnaire takes most people about 15 to 20 minutes
- You can save your progress and come back anytime — there is no time limit
- Every question includes a clear explanation of what is being asked and why
Understanding ESTA Requirements
Find out if you need an ESTA, which countries are eligible, and what documents you should have ready.
- ESTA is required for citizens of Visa Waiver Program countries
- Your passport must be valid for the duration of your stay
- Children and infants need their own ESTA too
- You do not need to have flights booked before starting
Tracking Your Application
Learn how to check the current status of your application and what each status means.
- Log in with your email and reference number to see your status
- We send you an email every time your status changes
- Statuses include: Received, Under Review, Verified and Sent, and more
- You can check your status at any time — there is no limit
Modifying Your Application
Need to change something? Here is how to update your details after completing the questionnaire.
- You can update contact details, travel plans, and employment information
- Log in to make changes yourself, or ask us to do it for you
- All changes are reviewed by our team for accuracy
- You will receive a confirmation email after any changes are made
Cancelling Your Application
If your plans have changed, here is how the cancellation process works and what to expect.
- Contact us with your reference number to request cancellation
- Consider modifying your application instead — a cancellation may not be necessary
- Review our Refund Policy for information about refund eligibility
- We will confirm the cancellation by email within 24 hours
Processing Times
Understand how long each stage takes, from completing the questionnaire to receiving your authorization.
- Our team reviews applications typically within 24 hours
- Most ESTA authorizations are processed by authorities within 72 hours
- We recommend applying at least 72 hours before your departure
- An approved ESTA is valid for two years
Fees and Payments
Understand what our service fee covers and the difference between our fee and the government fee.
- Our fee covers the guided questionnaire, human review, and support
- Government fees are separate and set by the U.S. authorities
- All costs are clearly shown before you proceed — no hidden charges
- Visit our Refund Policy for information about cancellations
Common Questions
Browse our most frequently asked questions for quick answers to common concerns.
- Questions organized by topic for easy browsing
- Written in clear, friendly language
- Covers the ESTA, our service, the questionnaire, and refunds
- If your question isn't listed, contact us anytime
Can't Find What You Are Looking For?
Our team is happy to help with any question, no matter how small. Support requests can be sent 24/7 via email, and our typical response time is within 24 hours. We never think a question is silly — if it matters to you, it matters to us.