Refund Policy

We want you to feel confident using our service. Here is how refunds work.

Our Approach to Refunds

We understand that plans can change. If you need to cancel your application, please review the information below or contact our team for personal assistance.

When a Refund May Be Available

  • • If you cancel your application before our team begins the review process
  • • If there is a duplicate charge or billing error
  • • If we are unable to provide the service for any reason on our end

When a Refund May Not Be Available

  • • After our team has completed the review and your application has been processed
  • • If your ESTA authorization is denied by U.S. authorities (this is outside our control)
  • • Government fees, if applicable, are non-refundable as they are collected by a third party

How to Request a Refund

To request a refund, please contact our team through the Contact Us page with your application reference number. We will review your request and respond within 24 hours.

Processing Time for Refunds

Approved refunds are typically processed within 5 to 10 business days. The exact time may vary depending on your bank or payment provider.